Frequently Asked Questions
Everything you need to know about shopping with TALA COLLECTION
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Fit Notes' section on individual items for the most accurate guidance.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal. Please note that sale items are eligible for store credit only.
Which payment methods do you accept?
TALA COLLECTION accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my TALA garments?
To maintain the longevity of our fabrics, we recommend following the specific care instructions on the inner label. Generally, we advise cold hand washing or delicate machine cycles and air drying to prevent shrinkage.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.